We very much hope that you will be pleased with your purchase. However should you wish to return anything bought from us, we will be only to happy to refund or exchange a product provided it is in a fully resaleable condition and returned within 14 days of receipt. However, you should notify us with your intention to return the item(s) within 7 working days (from the day after you receive your goods) by email to Help@lolaRomy.com
Do not send any items back to us, prior to contacting us (via email) first. We will not accept any items returned to us without pre-authorisation.
Items should be received back in our warehouse within 14 days of your receipt of the item(s) and in the condition in which they were received. No item will be accepted as a return if the tags and labels have been removed for any reason. All tags and packaging must still be attached and in the original condition. Any security tags must be intact. Items that have had the security tag either removed or tampered with will not be accepted. Items that are returned in an unfit state, worn or damaged will not be accepted. Any items that are returned to us that do not comply with the returns policy will be returned to you at your own expense by signed for courier service and no refund/exchange given.
Items are returned at your own expense. We do not offer a free returns post service. If you do not include the correct postage on returning your unwanted items, the postal costs will be deducted from any refund due to you, including any surcharge that Royal Mail levy on underpaid items.
Upon receipt of the returned items, you will be issued with an amended invoice, which will include any recalculation of the original delivery charge, should the order value not meet the free delivery threshold. In this case the delivery charge will be deducted from any refund due.
Returns can take up to 10 working days from receipt back in our warehouse to process. You will receive email confirmation once the refund has been completed. A credit voucher will be issued against any items returned that were purchased using a credit or gift voucher.
All refunds are processed in GB pounds, which is the currency that all transactions take place in. Frisky Media Ltd is not responsible for the exchange rates and any fluctuations are beyond our control, as the credit card issuers review the exchange rates on a daily basis. The refund will be processed at the current exchange rate, which will be calculated at the time of processing by your card issuer.
All items remain the senders property until they arrive safely back at our warehouse. It is your responsibility to make sure that any items returned are adequately packaged with tracking and insurances in place, as we cannot be held responsible for any items lost or damaged in transit. Any items damaged in transit due to insufficient packaging will not be refunded. If sending your item back using a Royal Mail service, please ensure that you obtain proof of posting.
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund. However you will need to return the entire order at your cost if you have already received them. The original delivery charge will be refunded only where the standard delivery option was selected. If the order is partially returned the delivery charge will be recalculated accordingly.
Faulty or wrong item
In the unlikely event that you receive faulty or wrong items, please email us within 7 days at email@example.com, including an emailed photo of the damaged item showing the problem. A replacement or full refund including any postage and packing costs will be offered upon the safe arrival of the goods back to us. Do not send any items back to us, prior to contacting us first. We will not refund postage costs for any items returned to us without pre-authorisation. Items with pre-authorisation should be returned to us using the Royal Mail standard second class postal service. We will refund the cost of the Royal Mail second class postage costs in returning the items to us if an item is wrong or faulty. We will not refund postal charges for items returned by any other means, including recorded delivery, special delivery or any other courier costs. We do not offer a free returns post service. We advise you to obtain a free proof of posting certificate from the post office upon returning any items to us, as we cannot be held responsible for any items lost in transit.
If you have any questions/comments about returns, you should email us at firstname.lastname@example.org